Eranchi Payment,Cancellation,Return & Refunds


Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site or your bank account ,full refund based on the conditions listed below:-Full Refunds Possible If: you received a defective item; the ordered item(s) is past its expiry date. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. During peak seasons please allow up to 15-18 business days for your return to process.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

How do I pay for a eRanchi purchase?

eRanchi offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that eRanchi trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Cash on Delivery and Wallet to make your purchase. eRanchi also accepts payments made using Visa, MasterCard, Maestro and credit/debit cards in India

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on eRanchi ?

Are there any hidden charges ( Sales Tax) when I make a purchase on eRanchi ? There are NO hidden charges when you make a purchase on eRanchi . The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the Price.

What is Cash on Delivery?

If you are not comfortable making an online payment on eRanchi .com, you can opt for the Cash on Delivery (C-O-D) payment method instead. With C-O-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-O-D) payment is ₹40,000. It is strictly a cash- only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-O-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India
Credit cards:-We accept payments made using Visa, MasterCard credit cards.
Debit cards:-We accept payments made using Visa, MasterCard credit cards.We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment. Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top- ups.

Is it safe to use my credit/debit card on eRanchi ?

Your online transaction on eRanchi is secure with the highest levels of transaction security currently available on the Internet. eRanchi uses encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on eRanchi are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does eranchi take to prevent card fraud?

eRanchi realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference: State Bank of India ICICI Bank HDFC Bank Punjab National Bank Axis Bank Corporation Bank Andhra Bank Bank of Baroda Standard Chartered India Union Bank of India Central Bank of India Citibank Deutsche Bank Dhanlakshmi Bank IDBI Bank Canara Bank IndusInd Bank Federal Bank Kotak Mahindra Bank Karur Vysya Bank South Indian Bank Vijaya Bank

Can I use my bank's Internet Banking feature to make a payment?

Yes. eRanchi offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking for the following banks: ABN Amro Bank Axis Bank Allahabad Bank Andhra Bank Bank of Bahrain and Kuwait Bank of Baroda Bank of India Bank of Maharashtra Bank of Rajasthan Central Bank of India Citibank City Union Bank Corporation Bank Deutsche Bank Development Credit Bank Dhanlaxmi Bank Federal Bank HDFC Bank ICICI Bank IDBI Bank ING Vysya Bank Indian Overseas Bank Indian Bank IndusInd Bank Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank Kotak Mahindra Bank Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank Royal Bank of Scotland South Indian Bank Standard Chartered Bank State Bank of Hyderabad State Bank of India State Bank of Mysore State Bank of Travancore Syndicate Bank Tamilnad Mercantile Bank Union Bank of India United Bank of India Vijaya Bank YES Bank

Can I make a credit/debit card or Internet Banking payment on eRanchi through my mobile?

Yes, you can make credit card payments through the eranchi mobile site and application. eRanchi uses encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How do I place a Cash on Delivery (C-O-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions: The maximum order value for C-O-D is ₹25,000 Gift Cards or Store Credit cannot be used for C-O-D orders Cash-only payment at the time of delivery.